Refund policy

We offer a 15-day return window, starting from the date you receive your order, during which you may request a return.

To qualify for a return, the item must be unworn, unused, and in its original condition and packaging, with all tags still attached. Proof of purchase (receipt or order confirmation) is also required.

To begin the return process, reach out to us at tones@damntones.com.

Questions about a return? Email us anytime at tones@damntones.com.

Defective or Incorrect Items
Check your order as soon as it arrives. If something's wrong — defective, damaged, or not what you ordered — let us know right away so we can sort it out.

Items Not Eligible for Return
Some products can't be returned, including perishables (food, flowers, plants), custom or made-to-order items, and personal care items (like cosmetics). We're also unable to accept returns of hazardous materials, flammable liquids, or gases. Reach out if you're unsure whether your item qualifies.

Sale items and gift cards are also final sale and not eligible for return.

Digital Downloads
All digital downloads and digital products are final sale. Due to the nature of digital goods, no refunds, returns, or exchanges will be issued once a digital download has been delivered or accessed.

Exchanges
Rather than a direct swap, the quickest path to getting the item you actually want is to return your original purchase and, once that return is approved, place a new order separately.

EU 14-Day Cooling-Off Period
For orders shipped within the European Union, EU consumers have the right to cancel or return their order within 14 days of receipt, without needing to give a reason. The same conditions apply as above: the item must be unused, unworn, in original packaging with tags attached, and accompanied by proof of purchase. This cooling-off period does not apply to digital downloads once access has been granted.

Refund Process
Once we've received and reviewed your returned item, we'll let you know whether your refund has been approved. Approved refunds are issued automatically to your original payment method within 10 business days — though your bank or card provider may take additional time to fully process and display the refund.

If it's been more than 15 business days since your return was approved and you still haven't received your refund, please contact us at tones@damntones.com.